Amazon cover image
Image from Amazon.com

Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.

By: Material type: TextTextPublication details: New York, NY : Free Press, c1999.Description: xiv, 269 p. : ill. ; 25 cmISBN:
  • 0684845113
Subject(s): LOC classification:
  • HF5415.5 .B478 1999
Contents:
Sustaining success in service companies -- Success-sustaining values -- Leading with values -- Strategic focus -- Executional excellence -- Control of destiny -- Trust-based relationships -- Investment in employee success -- Acting small -- Brand cultivation -- Generosity -- Lessons from world-class service companies.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
Books (30-Day Checkout) Books (30-Day Checkout) Nash Library General Stacks HF5415.5.B478 1999 1 Available 33710000861299

Includes bibliographical references (p. 249-255) and index.

WAR, NEWBERY,

Sustaining success in service companies -- Success-sustaining values -- Leading with values -- Strategic focus -- Executional excellence -- Control of destiny -- Trust-based relationships -- Investment in employee success -- Acting small -- Brand cultivation -- Generosity -- Lessons from world-class service companies.