Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.
Material type: TextPublication details: New York, NY : Free Press, c1999.Description: xiv, 269 p. : ill. ; 25 cmISBN:- 0684845113
- HF5415.5 .B478 1999
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Books (30-Day Checkout) | Nash Library General Stacks | HF5415.5.B478 1999 | 1 | Available | 33710000861299 |
Includes bibliographical references (p. 249-255) and index.
WAR, NEWBERY,
Sustaining success in service companies -- Success-sustaining values -- Leading with values -- Strategic focus -- Executional excellence -- Control of destiny -- Trust-based relationships -- Investment in employee success -- Acting small -- Brand cultivation -- Generosity -- Lessons from world-class service companies.